Cancellations

1.If unfortunately you have to cancel an order, please do Information within 6 hours of placing the order by contacting us at hello@brealsilver.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order.

The customer agrees not to dispute the decision made by B Real silver and accept B Real Silver decision regarding the cancellation

2. B Real Silver DOES NOT ACCEPT RETURNS OR ISSUE REFUNDS FOR ANY REASON, however we do allow exchange within 7 days of the delivery date. In the event you are dissatisfied with your item for any reason, we will allow you to exchange your item one time for an item of equal or greater value. Jewellery items can be exchanged for jewellery only.  Please contact us by email at hello@brealsilver.com. and we will provide you with instructions on completing your exchange.